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UPS (United Parcel Service) is a shipping company that you can use to ship orders to your customers. They ship all over the world and provide online shipping rates. That means that you can offer UPS live rates in your store so that customers could choose the shipping option they prefer and pay for it as they’re placing the order.

Setting up UPS rates

You can add a UPS shipping method in your store to offer UPS live rates to your customers. At the checkout, customers will see how much different shipping options cost (in case you enable several shipping options) and their transit time. Based on this they can choose the method they prefer. You will see the shipping method and its cost in the order details in your store admin panel or the mobile app for iOS or Android.

To set up your shop to receive UPS rates, follow the below steps:

  1. From your store admin, go to Shipping & Pickup.
  2. In the Shipping box, click +Add Shipping.
  3. Click Set Up UPS.
  4. In the Automatically calculated rates from UPS box, click Set Up UPS:UPS.gif
    If you have set up shipping methods in your store in the past, steps 5-7 won’t appear during setup, and UPS will be enabled right away with the shipping origin you've specified previously. Learn how you can edit your store's shipping origin
  5. (optional) Set minimum order subtotal and enable showing an estimated delivery date at checkout.
  6. Specify your shipping origin. It can be your company’s address or any other location.
    Any edits you make to your company's address will also be saved to the Company address section in your Store Profile and displayed in your invoices and email notifications.
  7. Click Save & Finish.

Once you complete these steps, customers will start seeing UPS shipping options at the checkout. You can keep using the default settings that you see after UPS method is added. Our UPS account will be used for shipping rates. That’s the default setup. You can also connect your own account and get negotiated rates.

Changing UPS settings

After you set up the UPS shipping method in your store, default settings are applied so that you could offer the rates straight away.

To change the UPS settings in your store:

  1. From your store admin, go to Shipping & Pickup.
  2. In the UPS box click on the Actions menu and choose Edit from the dropdown menu.

Here is what you can change in the UPS settings in your store:

  • Shipping options
    Disable UPS options that you don’t want to use to ship orders.

    To make sure that customers choose only between those UPS methods that you will use to ship orders, enable methods that you use and keep other methods disabled. Thus, the unwanted methods won’t show up at checkout.

  • Show approximate delivery date at checkout
    Turn this on to display the approximate delivery date next to delivery options at checkout. A clearly stated delivery date lets customers understand when they can expect to receive their order, resulting in a higher number of successful sales.

    In the Order preparation time specify how many days it usually takes for you to prepare an order. That time will be taken into account when calculating the delivery date for customers.

    In the Days when you pack orders specify when you pack orders for shipment.
    Set the final time to pack orders in the I pack orders received past this time on the next day box. Your schedule will be taken into account when calculating the delivery date for customers.
  • Shipping region
    Select for what destination zone UPS rates will be offered.

    Only customers from the set zone will be able to see UPS at the checkout. Customers from other zones won’t see UPS rates. You can set up other shipping methods for them if you want to.

  • Shipping markup
    Add shipping markup. That’s the fixed fee that will be added to the UPS rates. Use it if you want to increase the rates to cover your shipment expenses.
  • Default package size (cm)
    Set default package size. This size will be used for the shipping rates calculation unless you specify product dimensions for each product in your catalog. If all your products are approximately of the same size, you can set the default package size in the shipping settings once and use it for all products.
  • Minimum order subtotal
    Limit the availability of this shipping method by order subtotal. If the order is below the set amount, this shipping method will be inactive at checkout.
  • Internal shipping name
    Enter the name that will be used to refer to this method in the control panel. This name is for internal use only and cannot be seen by customers. The actual names of the shipping methods displayed at checkout are retrieved from the carrier.
  • Connect your UPS account.
    It will allow you to get negotiated rates which means lower shipping costs for your customers.

When the method is set up, you can check what rates your customers will see in the storefront. To do that, go through the same steps as your customers will: go to your storefront, add products to bag and proceed to the checkout. Enter a shipping address to see the rates. You can try different addresses to check how the rates will vary depending on the address. If needed, you can go back to the store control panel and adjust the UPS settings.

Connecting your UPS account

Currently, you can connect your own UPS account to get negotiated rates only if your UPS account was created before June 5, 2023. If your UPS account was created after June 5, 2023 you still can get live rates from UPS, but it will be the default rates and not negotiated one. Alternatively, you can set up flat or custom rates.

You can connect your own UPS account to the store to get live rates associated with your account and use more rates and services that are available for personal merchant accounts only.

Step 1. Request an access key in UPS account

  1. Go to
  2. Login to your account or sign up for a new one.
  3. Once you log in, go to and click Request an access key:


  4. Fill in required information about your business. In the Choose an account to associate with this access key dropdown, select Add an existing account.
  5. Provide information about your account. You can find your account number on any invoice from UPS on the View my Invoice page, or in Profile → Accounts and Payment Options of your UPS account.
  6. After providing all necessary information, click the Request Access Key link to get an email with the access information.

Step 2. Specify your UPS account details in your store

  1. From your store admin, go to Shipping & Pickup.
  2. Click on the UPS method to edit it.
  3. Scroll the page to the bottom and click Use your own shipping account (advanced way).
  4. Fill in the Access Key, User ID and password of your UPS account:


  5. If your UPS account has negotiated rates and you want to offer them to your customers, tick the Use negotiated rates option and fill in your UPS account number:


    You can find your UPS account number in any of your bills. Simply click an invoice that requires billing in the UPS Billing Center and look for the "Shipper number" line in the top right corner of Page 1.
  6. Select UPS Customer Classification. That’s the type of rates that will be returned by UPS and shown to your customers at checkout:
    • Rates Associated with Shipper Number,
    • Daily Rates,
    • Retail Rates,
    • Standard List Rates.
    If you are not sure what rates are supported in your UPS account, contact the UPS team. They will advise what rates you should choose.
  7. To make sure that everything is set up correctly, click Test method.
  8. Save the changes.

Also, you can go to your storefront, add some products to the bag and check what rates and shipping options you will see there.

If you don’t want to use all 21 UPS options, choose what UPS methods you want to offer to customers in Shipping & Pickup → UPS → Shipping options.

Disconnecting your UPS account

If you decide to disconnect your UPS account and use our default account, you can do it anytime.

To disconnect your UPS account:

  1. From your store admin, go to Shipping & Pickup.
  2. Click on the UPS method to edit it.
  3. Click Switch to default UPS account.

That’s it! Your account will be disconnected. You’ll go back to using our default account for shipping rates.


Can I offer my UPS negotiated rates to customers?

Sure, you can. To do that, follow the instructions on how to connect your UPS account, step 5.

If you have negotiated rates enabled in your store settings, but they still don’t display at the checkout, make sure that your UPS account is eligible for negotiated rates and they're enabled. Also keep in mind that after you enable them in your UPS account, it might take up to three days before they start appearing in your store checkout.

Why are the rates in my store different from the UPS rates?

There can be a number of reasons: you added shipping markup in the store settings which increases the shipping cost, you check different addresses in the store and in UPS, etc. You can take some steps to find out why that happens. They are described in this article: Troubleshooting shipping.

If you can’t find the answer on your own, we’ll help. At the end of that article, you’ll find what info you can send us so that we could do further troubleshooting from our side.

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